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Unified Communications

How well does your organization collaborate? Do you want to enable an individual to send a message using one medium, and to have someone be able to receive or reply to it in another medium?

The success of any business depends on effective communication. Metabyte has helped a number of enterprises reap the benefits of unified communications (UC) in the workplace. Since the goal of UC—defined as an integrated communication process to optimize business operations—is to increase the effectiveness of business communication, its success depends on the adoption of UC technologies for day-to-day activities by all employees of an enterprise. Metabyte works closely with vendors to provide installation and integration of UC to help businesses make a smooth transition to much more effective ways of communicating internally and externally.

Metabyte’s Unified Communications services can integrate your real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web-connected electronic whiteboards, call control and speech recognition) with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

We provide a consistent unified user interface and user experience across multiple devices and media types. And unification works on the Internet, too. As experts of the TCP/IP network, we help integrate all forms of communications including the Internet Protocol Television (IPTV) and Digital Signage Communications.

For example, an employee can receive a voicemail message and choose to access and respond to it via cell phone or email. If, based on the sender’s presence information, the system detects him or her to be online and accepting calls, the response can be sent immediately through text chat or video call. Otherwise, the response may be sent as a non-real-time message that can be accessed through a variety of media.

What is Unified Communications?

UC is an evolving set of technologies for unifying and automating communications between humans and devices. It integrates all types of real (IP telephony, telepresence or video communications) and non-real type of communication services (such as email, voice mail) over multiple devices offering a unified and consistent user experience. UC encompasses all types of communications exchanged between the enterprise and its various stakeholders such as shareholders, employees, directors, managers, customers, vendors, government agencies and local community leaders.

How does telepresence help you in the enterprise?

Telepresence is a component of UC, and its major benefits are reduction in travel spending, minimizing a company’s environmental impact and carbon footprint, enhancement of the work-life balance of employees, and increased productivity. The highest level of telepresence is through video telephony, which allows an individual to be virtually present in a particular location, irrespective of the actual location of that person at a particular point of time. Telepresence takes advantage of communication technologies, voice communications and display technologies to provide the appropriate stimuli to bring about the feeling of being in front of one’s colleagues or subordinates. Further, telepresence allows users to present their positions, movements, voice, actions and so on by transmitting them from remote locations. As such, information would be traveling in a bidirectional manner between the remote location and the user. Telepresence has reduced the need for traveling from one place to another for personal meetings, and makes it possible for multiple individuals in different locations and different time zones to communicate in real-time, simultaneously.

Video Conferencing

Take advantage of Metabyte’s audio and video collaboration solutions for the enterprise. You can use video calls or video chats to increase productivity and efficiency. We can help you do this with centralized call management and distribution systems, enabling multi-party video conferencing through high quality web-based applications.

For example, Cisco UC delivers a media rich experience to large and small businesses by unifying voice, video, web applications and data on fixed and mobile networks. The advantages of Cisco UC are increased productivity, efficiency and customer satisfaction, all at a reduced cost. Cisco UC provides security, resilience and scalability of the communications network, so users in any work space can connect to anyone, anywhere, any way, at any time. Similarly, Cisco Telepresence (using Tandberg systems) provides high-quality video conferencing to increase productivity and reduce costs throughout the enterprise.

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